Service and Support

A PC/OpenSystems LLC subscription provides customers with a wealth of resources to help them plan and deploy open source solutions, resolve problems quickly and effectively, and keep their infrastructures operating at peak performance. The PC/OpenSystems LLC we  take ownership of every customer problem, even those involving non–PC/OpenSystems LLC products. Customers have key access to the resources they need as well as engage key groups within PC/OpenSystems LLC when necessary.

Services Provided

Mandatory Services

Update Packs - We provide users with Update Packs which brings all Black Lab Enterprise Linux systems up to date.

Installation support - We will walk you through the install of Black Lab Enterprise Linux on your systems from start to finish as well as help you configure your system post install.

E-Mail and Phone Support - We provide a full 12 months of e-mail support as well as 6 months of phone support.  After the 6 months you can still get phone support but that will accrue an extra charge.

Physical Media Support - We provide you with a live installable medium of your choice for initial install and upon request for any updated releases free of charge within the 12 month period.  This medium includes, LiveDVD, LiveUSB Flash Drive, Live MicroSD card, LiveSD card.

Optional Services

On-Site support - We will come to your business or facility and install Black Lab Enterprise Linux on any and all systems for which you are licensed.

Datacenter Consultation - We will inventory all your systems including all Linux, UNIX, Windows and Mac based systems and make sure all systems are completely patched as well as inventory and report any known license issues for you.

System Repair - Upon our visit we will also make necessary repairs or expansion to any system in your datacenter.  This included memory and hard drive replacement, motherboard replacement, power supply replacement.  You can also ship any systems to our facilities and we will provide these services as well

Optional services do accrue an extra charge.  Contact sales@pc-opensystems.com for our price lists

HARDWARE SUPPORT

Hardware Repair Kits - The following hardware repair kits are available

BriQ v1/2/3/4/5
Cloudbook
Cloudbook Pro
Cloudbox
Cloudbox Pro
POWERServe
MiniSERVE
HPC Cluster

You can get more information and pricing from sales@pc-opensystems.com

Welcome to PC/OpenSystems LLC

PC/OpenSystems LLC. is dedicated to providing top customer service including integration, providing Linux compatible hardware and enterprise desktop software solutions. We provide solutions tailored to your needs whether its building systems to suit your needs. Whether its a custom database solution, providing Linux powered PC and Server Solutions. Whatever you need you can rest assured that PC/OpenSystems LLC. will deliver a high performance and stable product


PC/OpenSystems LLC. Web Search

About PC/OpenSystems LLC.

PC/OpenSystems LLC. is a small consulting firm and the only Linux retailer in NC for Linux PC's and custom systems located in Franklinton North Carolina. We specialize in hardware repair and we resell custom Linux based computers, software maintenance as well as custom application development.