SystemCare Product Support

SystemCare is our service and support  portal for customers to learn about our support options for hardware and software that is sold by PC/OpenSystems LLC and our partners.  SystemCare not only extends to our Operating System software but to other systems as well.

Software Support

Because PC/OpenSystems LLC sells the hardware and makes the operating system, our products are truly integrated systems. And only SystemCare gives you one-stop service and support from our experts, so most issues can be resolved in a single call.

Installation support:  We can help you install your operating systems and applications of choice and help you install and manage your Virtual Machine instances.   We support a wide variety of operating systems and application software and this includes server software as well.

Fix Support:  Unpatched systems can lead to a variety of disasters and problems along the way.  Downtime caused by unpatched systems cost businesses millions of dollars a year.  Dont let that happen to you.  We can make sure that all systems are kept up to date whether remotely or onsite and install all service releases and packs.

Data Recovery:  Hardware, virus and software failures can lead to a massive amount of data loss.  Businesses loose terabytes of information monthly due to poor or incomplete backups, data theft and hardware failure.  In the instance of hardware failure we have a 92% success rate of data recovery.  With software failures we have a 98% record of recovery.  Data recovery is an onsite service or you can ship the device to us and we can work on it.  Our systems and tools that we utilize for data recovery are not Internet connected so we do not risk exposure or your sensitive data to the outside world.

Troubleshooting:  With our award winning and knowledgeable team we can diagnose and fix your issues whether hardware and software.  We will work with your team to make sure that your systems are fixed and brought back online in a timely fashion.

we cover a wide variety of software support solutions, contact support@pc-opensystems.com for more information.

Systems Supported

Windows 7.x/8.x/10.x
Mac OS X
Black Lab Linux
Black Lab Enterprise Linux
Red Hat Enterprise Linux
SUSE Enterprise Linux
Oracle Linux
Xinuos UnixWare
Xinous OpenServer
Xinous OpenServer X
Solaris
Open/Net/Dragonfly/FreeBSD

Terms of service

Remote Service:

1 year: $500.00 USD
2 year: $1,000.00 USD

Onsite Service:

Per instance: $75.00 USD per hour
(out of state service requires client to arrange transportation and hotel arrangements)

Installation Support:  $45.00 USD per hour
(out of state service requires client to arrange transportation and hotel arrangements) 


SystemCare Software Support Subscription
Order Notes

Hardware Support

Hardware support allows us to service your systems through an A+ certified tech.  First thing we do is if your hardware is not purchased through PC/OpenSystems LLC and is out of warranty we will warranty your system for up to 3 years upon request.   Hardware support is eligible for onsite and remote service.  Hardware malfunction is the most common point of failure responsible for downtime.  We can help you with the following services:

Installation support:  We can help you install your hardware of choice and all Virtual Machine instances and check that all systems are functioning.  This includes Boot, networking, services and operation and it doesnt stop at the server or computer, we also will assist you in deploying any NAS, RAID, router, switch and any other equipment you may need.

Best Practices Audit:  This is an onsite service where we come to your server room or IT department and we audit your area for physical security, operating conditions and safety issues.  We will file a single report and assist you in fixing any malevolent conditions we may find.

Daily Reporting:  We make a daily report for clients everyday of system status, system health either remotely through hardware or software solutions or onsite where we visit your center daily and we can also be the first to contact in case of intrusion or malfunction.

Troubleshooting:  Through our staff we can diagnose and fix your hardware issues and malfunctions and correct any issues we may find.  We will work with your team to make sure that your systems are fixed and brought back online in a timely fashion.

we cover a wide variety of other hardware support solutions, contact support@pc-opensystems.com for more information.


Remote Service:

1 year: $500.00 USD
2 year: $1,000.00 USD

Onsite Service:

Per instance: $75.00 USD per hour
(out of state service requires client to arrange transportation and hotel arrangements)

Installation Support:  $45.00 USD per hour
(out of state service requires client to arrange transportation and hotel arrangements)


SystemCare Hardware Support Subscription
Order Notes




SystemCare Parts Kits 

We have parts kits available for ALL of our hardware offerings at PC/OpenSystems LLC with the exception of the Notebook offerings.  These parts kits contain total OEM parts and are available for PC/OpenSystems LLC hardware customers only.  Support customers not utilizing PC/OpenSystems LLC hardware are required to acquire their own parts.

Black Lab BriQ
This includes the MiniSERVE and Basic Server

Parts included:

1. One 1TB replacement Hard Drive
2. 3 SATA Cables
3. 5 Case Screws
4. 1 Power Supply
5. 1 Replacement Network Card

Price: $499.99 USD

Black Lab XRAID

Parts Included

1. 4 Hard Drive Caddys
2. 1 Power Supply
3. 2 USB Cables
4. 2 Fan

Price:  $625.00

Black Lab Advanced Server
Includes the POWERServe

Parts Included

1. 1 PowerSupply
2. 6 Fans
3. 1 Video Card
4. 3 Hard Drive Caddys
5. 6 SATA Cables
6.  1 1TB replacement Hard drive

Price: $1,100.99

Black Lab POWERStation

Parts Included

1.  1 1TB Hard Drive
2.  6 SATA Cables
3.  1 Power Supply
4.  6 Fans
6.  3 Power cords
7.  1 Video Card

Price: $850.99


SystemCare Parts Kits
Order Notes

Welcome to PC/OpenSystems LLC

PC/OpenSystems LLC. is dedicated to providing top customer service including integration, providing Linux compatible hardware and enterprise desktop software solutions. We provide solutions tailored to your needs whether its building systems to suit your needs. Whether its a custom database solution, providing Linux powered PC and Server Solutions. Whatever you need you can rest assured that PC/OpenSystems LLC. will deliver a high performance and stable product


PC/OpenSystems LLC. Web Search

About PC/OpenSystems LLC.

PC/OpenSystems LLC. is a small consulting firm and the only Linux retailer in NC for Linux PC's and custom systems located in Franklinton North Carolina. We specialize in hardware repair and we resell custom Linux based computers, software maintenance as well as custom application development.